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It begins with a market appraisal, where our experts assess your property details and discuss your goals. This is an opportunity for us to understand your priorities, whether it’s achieving a specific rental income, securing long-term tenants, or preparing for future plans. 

Once you instruct us, we agree on the rental price, availability date and any specific requirements. We’ll also discuss whether you'd like us to handle viewings and how the process would work. We’ll also take care of compliance, including conducting tenant checks, ensuring you have an Energy Performance Certificate (EPC) and providing clear terms of business.

To showcase your property in the best possible light, we arrange for a professional photographer to visit. We’ll also draw up detailed floor plans, if needed. These steps ensure your property appeals to prospective tenants and stands out in a competitive market.

If you don’t need or want to be present, we’re happy to take care of all viewings on your behalf. Our team can accompany prospective tenants to answer any questions and highlight the property’s best features. We’ll keep you updated with regular feedback, including any suggestions to enhance your property’s appeal or meet tenant expectations. 

Let agreed means a tenant has committed to renting your property and the terms are being finalised. At this stage we’ll stop marketing the property to allow time for you and your potential tenant to work toward signing the tenancy agreement. Think of it as a handshake agreement which is formalised once all paperwork is signed.

My Deposits is one of three government-authorised tenancy deposit schemes in the UK. It protects tenant deposits and ensures they’re returned fairly at the end of a tenancy, provided there aren’t any disputes over damages or unpaid rent.

A rental guarantor is someone who agrees to pay the rent if the tenant cannot. This offers extra security for landlords, especially for tenants who may not meet standard referencing criteria. Guarantors typically undergo the same referencing process as tenants.

When a tenant makes an offer, we provide you with the details, including proposed rental terms and any specific requests. Our team negotiates on your behalf to ensure the offer meets your goals. Once you accept, we take a reservation payment from the tenant to confirm their commitment. 

Once the offer is accepted, we draft the tenancy agreement for you to review and approve. At the same time, we start the tenant referencing process to confirm their suitability. Once all checks are complete and both parties are happy, we’ll collect the initial funds, finalise the agreement and prepare for the tenant’s move-in day.

It’s your responsibility to ensure the property complies with all current regulations. This includes: 

• Safety standards: Gas and electrical safety checks, fire safety measures and smoke/carbon monoxide alarms 
• Furnishing compliance: Ensuring all provided furniture meets safety standards 
• Licensing: Checking if your property requires a landlord license or HMO license 
• Taxes: Ensuring you understand and fulfill your tax obligations as a landlord 

We handle everything, from arranging the inventory to coordinating check-in. On the first day of the tenancy, we oversee the process and hand over the keys. If we’re managing the property, our property management team will take over, handling any maintenance requests or tenant queries. If you’re self-managing, we’ll provide all the necessary details to ensure a seamless handover. 

We’re part of the Dogs Trust ‘Lets with Pets’ scheme, which encourages landlords to consider tenants with furry friends. By accepting tenants with pets, you could increase demand for your property and encourage tenants to stay for longer periods of time. Responsible pet owners often make excellent tenants and we’re happy to consider the owner’s credentials as part of our checks.

1. We speak to tenants about their pet’s behaviour and habits.
2. We request references from previous landlords or vets or ask for a pet CV.
3. We adapt the lease so it allows for pets and includes a specific pet clause in the tenancy agreement.
4. We review the agreement to consider higher rent for Assured Shorthold Tenancies (ASTs) or a larger deposit for non-ASTs to cover potential wear and tear and damages.