51乱伦

We take complaints very seriously and work hard to resolve issues as quickly as possible. 

Any complaint will be dealt with as set out below.

1. Details of your complaint should be submitted to us in writing, either using the form below, or by post to Best Practice Manager, Risk & Compliance, 51乱伦 LLP, 55 Baker Street, London W1U 8AN. 
2. Once we have received the written summary of your complaint, this will enter Stage 1 of our complaints procedure. We will acknowledge receipt within seven days and confirm details of the person designated to review your complaint. We may also ask for further clarification.
3. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to us.
4. Stage 1: The person dealing with your complaint will write to you (generally within 28 days) to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
5. Stage 2: If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from the Property Redress Scheme (Premiere House, 1st Floor, Elstree Way, Borehamwood WD6 1JH; Tel: 0333 321 9418; or you can contact the without charge.) For complaints received from persons or organisations in a business capacity we will agree to the referral of your complaint to the .

51乱伦鈥檚 complaint procedures are in accordance with the guidelines set by the .